On-site Support
The key assets of on-site support
These days organisations are heavily reliant on a wide range of IT technologies from PC's, networks, printers to wireless devices. In particular, according to a study by Access Markets International Partners, in 2007 SMEs spent £6.1 Billion on IT year alone. This was an increase of eight percent for 2007. With this level of investment, it is crucial that any issues and downtime arising can be resolved quickly and effectively.
Many organisations don't have the resources or don't wish to have their own dedicated in-house. With Mailsure IT onsite support service, you can rest assured that our experience and engineers can be your dedicated and reliable partner. Our engineers can travel to your office, plant etc and quickly deal with matters. They can also offer invaluable advice and guidance to your staff. Whilst many problems can be dealt with remotely or over the phone, some issues require trained personnel on-site, to diagnose and resolve matters. Your business gains peace of mind knowing that you can rely on our trained and experienced engineers, to keep you running efficiently.
Typical Tasks
Our engineers have dealt with a diverse range of issues including:-
- Server hardware failure.
- Hardware parts replacement/repair.
- Installation of new office equipment for new staff members / new offices.
- Installing and configuring software.
- Designing, installing and testing office networks.
- Performing essential routine maintenance e.g. on office servers etc.
- Upgrading hardware when required.
- Troubleshooting.
- Virus scanning and removal.
Business benefits of on-site support
By using trained and experienced engineers/technicians from Mailsure IT, your organisation can benefit from years of experience as well releasing your staff for more important and productive tasks. It also helps maximise your equipments performance and uptime and minimise disruption to staff productivity. Another benefit is that utilising our service frees your organisation from keeping and tracking a large inventory of replacements stock/parts in-house and thus freeing up valuable space.
We are committed to service excellence and affordability, and offer flexible and tailor-made solutions to fit your budget and organisation needs.