Phone Support
IT helpdesks for your troubles
Most small to medium organisations have a wide variety of systems and IT equipment. When a problem occurs they often don't have the skills in-house or the time to resolve matters. Getting the issues fixed quickly and professionally is a major concern for businesses. MailSure is your ideal solution. We have being in existence for many years and have a large number of satisfied clients who depend on our skills and dedication to keep them running smoothly.
Many problems that can typically occur can be dealt with over the phone. However, our engineers can be called out on-site if required. They can also, remotely access your systems (once remote access is setup).
Common Issues Resolved Successfully
We have successfully dealt with, a wealth of issues that our clients experienced. Some common ones are:-
- Removal of viruses and spyware that can be sometimes be difficult to remove even for knowledgeable people.
- Recovering applications such as Outlook, Access etc to a useable state after a system crash. Restoring a crashed server.
- Adding new users to a system.
- Advising on improved system security
- Adding a new PC to your network
A MailSure IT phone support contract provides a 'one-stop' solution for resolving problems with your servers, desktop, laptops, firewalls, routers, software issues, virus removal etc. If a problem should occur we are able to take handle it from start to resolution. We provide peace of mind for you and your staff.
Tailored Support
Whether you are looking for maintenance services, telephone support, installation and commissioning of new equipment, we offer a wide range of different support services which can be combined to provide a solution specifically tailored to meet your needs.
With internet access for employees becoming very common and threats from malicious programs and hackers/criminal gangs, it is important that your systems are properly taken care of. We have the capabilities to proactively monitor your systems and networks for intruders or rogue programs and quickly alert you and implement appropriate action.
You can rely on MailSure for your support needs.