Network Monitoring
Our research has shown that a high proportion of IT problems are resolved without us disrupting your system. We offer a complete service that provides your Company with the help they need when they need it - enabling your IT staff to be forewarned of any pending problems or, if you don't have dedicated IT staff, it allows MailSure to resolve problems for you.
Faults cleared before they become a problem
- MailSure's central base - our technicians remotely manage your computers via secure and safe internet connections 24/7
- Alarms relating to key components e.g. Server CPU utilisation, memory, disk space. Network errors, bandwidth utilisation etc. are set at specific thresholds
- If any of these are triggered MailSure instantly alert you to the problem using a combination of telephone support, remote online support and e-mails
- Therefore reducing the need for unnecessary and sometimes costly onsite visits.
Example: Your server fails on Friday evening; MailSure's monitoring picks this up, alerts you the client. Server is fixed over the weekend and on Monday morning your system's working and staff don't know there's been a problem. Without monitoring everyone arrives on Monday and nothing is working.
Worried about security? Don't - MailSure can only access the relevant parts of your system with your permission.