Mailsure's silver IT support package is geared at the smaller company within Sandwick.

This offers Unlimited IT support by phone and remote support through MailSure's own secure remote support portal allowing access to a user’s computer to assist in any problem the user may be experiencing.  Our silver level of IT support is 8 hours every working day with a guaranteed SLA. We find that 97% of computer problems are solved remotely saving time waiting for an IT technician to attend. 

Our remote support portal service is quick and efficient in Sandwick. Different engineers with different skill sets are on call to deal and resolve any technical issues you may be experiencing.

All MailSure IT support staff are fully qualified in their different skill set to a high standard of IT support for your company. We promise if you try our IT services, you will not be disappointed as our philosophy is to keep the customer happy for a long term business relationship.

Gold Level IT support in Sandwick includes unlimited IT support to resolve issues 12 hours a day with a guaranteed SLA response time 5 days a week in Sandwick.

Typically we respond in less than 1 hour. If required, a highly qualified support engineer can be sent out to your company.  Most IT support issues are resolved remotely by secure access. MailSureIT has a secure remote support portal allowing access to a user’s computer to assist with any IT related problem in a quick and efficient manner. We find that 97% of problems are solved remotely saving time waiting for an IT technician to attend. 

With this package, a dedicated account manager is appointed look after your IT support requirements backed by the rest of the MailSure IT support team. MailSure's gold level IT support includes a 24/7 monitoring of all your systems so a speedy resolution is applied to rectify faults before your companies IT system suffers any down time. In Sandwick MailSure's gold IT support also offers an email spam and virus filtering service allowing customers to administer their own email on a per user basis.

All MailSure IT support staff are fully qualified in their skill set to maintain a high standard of IT support for your company within Sandwick.  We guarantee you our IT services will not disappoint you. Our philosophy is to keep the customer happy for a long term business relationship.

The Platinum package offers the highest level of IT support and is geared at the middle to large business or those that require Permanent on-site IT support persons in Sandwick. 

This is always backed up by the MailSure IT support team from our head office coupled with a dedicated account manager for your Sandwick company. There is a 24/7 guaranteed response time from our technical team in Sandwick. Our Engineers have multiple skills and include fully qualified and experienced Microsoft, Cisco, UNIX, and Novell technicians. We believe no one person can be an expert in all areas, hence at MailSure we have a number of engineers with different skills within our IT support team to help with your queries.

Our platinum package offers 24/7 network monitoring of all IT systems of your company enabling us to identify faults before they cause you any downtime. Our platinum package also offers an email spam and virus filtering service allowing the customer to administer their own email on a per user basis. All MailSure IT support staff are fully qualified in their skill set to maintain a high standard of IT support for your company. We guarantee you our IT services will not disappoint you.

Our philosophy is to keep the customer happy in Sandwick for a long term business relationship.