MailSure’s Silver IT support package has been generated for smaller companies in Ealing.

This offers unlimited IT support by phone as well as remote support through MailSure’s own secure remote support portal enabling access to a user’s computer to assist in any problem the user maybe experiencing within Ealing.

All our IT support staff are fully experienced and qualified in their various skills set to maintain a high standard of IT support for your business. We ensure you will be pleased with the support service we offer in the Ealing area as our long term philosophy is to keep the customer happy.

Gold level IT support comes with unlimited IT support to resolve problems with a guaranteed SLA response time 5 days a week and 12 hours a day in the Ealing area.We usually respond within an hour. A highly qualified support engineer can be sent to your company in the Ealing area if required. Many IT support problems are resolved by secure access.

MailSure IT offers a quick and efficient secure remote support portal allowing admission to user’s computer to assist with any IT associated troubles.

Our aim is to solve 97% of problems remotely saving time waiting for an IT technician to arrive. Included in this package is a dedicated account manager assigned to take care of your IT requirements backed by the rest of the MailSure IT support team in Ealing.

This package includes 24/7 monitoring of all your systems to rectify faults before your IT system suffers any serious problems. MailSure’s Gold IT support package also comes with a virus filtering system as well as an email spam system allowing you to administer your own email on a per user basis. At MailSure IT all our support staff are fully qualified in their skill set to ensure a higher level of IT support for your company in Ealing.

We ensure our IT services will keep you satisfied for a long time enabling us to maintain a long term business relationship.

Our platinum services are geared at medium to large businesses in the Ealing area.

With this package, the benefit is an excellent level of IT support for those that require permanent on-site IT support technician. The MailSure IT support team makes it their priority to back-up this information from their head office together with a dedicated account manager for your Ealing  company needs.

There is a 24/7 assured response time from our technical team. Our engineers are fully qualified and experienced in UNIX, Cisco, Microsoft and Novell technicians. We are aware no one person can be an expert in all areas, so we make sure we have technicians experienced in all different fields available to help. The platinum package offers 24/7 network monitoring of all IT systems for your company allowing us to monitor faults before problems arise.

Our platinum package also offers a virus filtering service and an email spam system, allowing customers to oversee their own email on a per user basis. At MailSure our support team are qualified in their skilled set to  a high standard. Our IT services in the Ealing area  will not let you down, our goal is to keep our customers pleased for a long term business link.